tarkov Privacy Policy

This page describes what we collect when you use tarkov and how we keep that data protected. We at tarkov are committed to transparency about your personal information. When you open an account, deposit funds, place bets, or play games on our platform, we collect specific data to verify your identity, process your transactions, and deliver our service securely.

Our privacy practices comply with data-protection standards and Indonesian regulations. We use encrypted channels to transmit your information, store your documents on secure servers, and never share your data with advertisers or unrelated third parties. We work with payment processors, hosting providers, and support tools—all bound by confidentiality agreements—to operate tarkov reliably across Jakarta, Surabaya, Bandung, Medan, and Semarang.

Below, we detail what data we collect, how we use it, your rights, and how to contact us with privacy concerns.

What Data We Collect on tarkov

We collect different types of information depending on how you interact with our platform:

• Account information: When you register on tarkov, we collect your email address, password (encrypted), phone number, full name, date of birth, and residential address. These are used to create your account and verify your identity.
• Identity documents: For KYC verification, we require you to upload a government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or official letter). We store these documents encrypted and do not share them with third parties.
• Payment information: When you deposit or withdraw, we collect payment method details (e-wallet account linked to DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details for mobile banking, local payment, online payment, e-wallet transfers). We do not store full payment details on our servers; transactions are routed through encrypted payment gateways.
• Activity logs: We record your login times, bet history, game sessions, stake amounts, settlement records, and account balance changes. This data helps us verify account activity, investigate disputes, and comply with anti-money-laundering requirements.
• Device and browser information: We collect your IP address, device type, operating system, and browser version to authenticate your sessions and prevent unauthorised access.
• Cookies and tracking: We use cookies to remember your login status and preferences. These are first-party cookies set by tarkov; we do not use third-party tracking cookies for advertising.

How We Use Your Data

We use the data we collect on tarkov for these specific purposes:

• Account verification: We verify your identity using your ID and address documents to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations.
• Transaction processing: We process your deposits and withdrawals using your payment information. Payment processors (third-party companies that handle card and e-wallet transfers) temporarily access this data to complete the transaction; they do not retain it after settlement.
• Fraud prevention: We monitor your account activity to detect unusual patterns (rapid withdrawals, login from new devices) and flag potential fraud for review.
• Dispute resolution: If you dispute a bet settlement or account balance, we review your activity logs and game records to investigate.
• Regulatory compliance: We retain your information to comply with Indonesian financial regulations and provide records to authorities if legally required.
• Customer support: Our support team accesses your account details to help with technical issues, payment questions, and account management requests.

Our tarkov Data Protection Practices

Encryption and Server Security

We transmit all data to and from tarkov using SSL (Secure Sockets Layer) encryption. Your password is hashed (one-way encryption) and never stored in readable form. Our servers sit in data centres with multi-layer security: firewalls, intrusion detection, regular vulnerability scans, and access controls. Backups are encrypted and stored separately from live systems. We do not guarantee that our servers are located in Indonesia; they may be in other jurisdictions, which means your data may be processed and stored outside your home country.

Third-Party Processors

We work with third-party service providers to operate tarkov. These include:

• Payment processors: Companies that handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers. They receive only the minimum data needed to complete your transaction.
• Hosting providers: Companies that manage our servers and database backups.
• Support tools: Platforms that store support tickets and chat histories.
• Compliance vendors: Third parties that help us verify identity documents and check against sanctions lists.

All third-party processors sign data-processing agreements requiring them to protect your information and use it only for the purposes we specify. They do not have the right to use your data for their own purposes.

We at tarkov do not sell, share, or rent your personal data to advertisers or unrelated companies for marketing purposes.

Your Rights and Data Access

You have the right to access, correct, and request deletion of your personal data held by tarkov. To exercise these rights, contact our support team via in-app chat or email with your account details and specific request. We will respond within 14 days. Note that we may retain certain data (bet records, identity documents, transaction history) for a minimum period to comply with financial regulations and anti-money-laundering requirements, even if you request deletion.

Data Retention

We retain your account information for as long as your tarkov account is active. After you close your account, we keep identity documents and transaction records for five years to comply with Indonesian financial regulations. Activity logs and game histories are retained for two years. We delete marketing preferences and cookies when you clear your browser or after 12 months of inactivity.

Cookies and Tracking

tarkov uses first-party cookies to store your login session, language preference, and account settings. These cookies are essential to platform operation. You can disable cookies in your browser settings, but doing so may prevent you from logging in or accessing certain features. We do not use third-party cookies for retargeting or behavioural advertising. We do not employ analytics tools that track your activity across other websites.

Contact tarkov

If you have questions about our privacy practices on tarkov, concerns about how we handle your data, or requests to access or delete your information, contact us via in-app support or email. We respond to all privacy inquiries within 14 days. You can also request a data access report showing all information we hold about you.

Our services are available only where local law permits. We do not collect or store data from users in jurisdictions where online wagering is prohibited. If you are unsure whether tarkov is available in your jurisdiction, contact support before opening an account.