tarkovFrequently Asked Questions
Users who open an account at tarkov often ask about registration steps, payment options, game mechanics, account security, and how our promotions work. This page answers the most common questions across account setup, deposits and withdrawals, gameplay rules, and data protection.
We have compiled this FAQ to help you understand how tarkov operates and what to expect during your first login, your first deposit, and your first interaction with our live sportsbook, live casino, and slot games. If you cannot find your answer here, scroll to the support contact section or visit our full terms and legal notice pages for detailed policy information.
The FAQ is organised by topic. Each answer is written in plain language and includes concrete steps or details. For questions about jurisdiction rules, data retention, or liability limits, please read our Legal notice page. For comprehensive terms, see our Terms of Use
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment
- Game rules and gameplayfootball betting, live-dealer tables, slots, and esports markets
- Security and account careaccount protection, two-factor authentication, and jurisdiction compliance
If you forget your password, go to the login page and click "Forgot password?" Enter the email address or username associated with your tarkov account. We will send a password-reset link to your registered email address. Open the link (valid for 24 hours) and create a new strong password. Your new password must contain at least 12 characters, including uppercase letters, lowercase letters, a number, and a symbol. Once you confirm the new password, you can log in immediately using your username or email and the new password. If you do not receive the reset email within a few minutes, check your spam folder or contact our support team.
Payments and transactions
Yes. tarkov accepts deposits and withdrawals via online payment, e-wallet, mobile banking, and local payment bank transfers. You can also deposit and withdraw using online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. When you initiate a deposit, select your preferred payment method from the list on our deposit page. For bank transfers (mobile banking, local payment, online payment, e-wallet), you will receive a unique account number and reference code. Transfer your funds to that account, and your deposit will be credited to your tarkov balance once the payment clears (typically within one to two business hours, depending on your bank). For e-wallet methods (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), follow the on-screen prompts to complete the payment in your e-wallet app. Withdrawals process through the same method you used to deposit.
We support a wide range of deposit amounts to suit different budgets. Minimum deposit thresholds vary by payment method: e-wallet services (online payment, e-wallet, mobile banking, local payment, online payment) typically have lower minimums, while bank transfers (e-wallet, mobile banking, local payment, online payment) may have slightly higher minimums. There is no fixed maximum deposit per transaction; however, your total balance on tarkov is subject to any limits tied to your account tier or local regulatory requirements. If you wish to deposit a large amount, contact our support team to discuss any applicable caps or verification steps. All deposit amounts are processed in Indonesian Rupiah (IDR).
Game rules and gameplay
RTP stands for Return to Player. It is a percentage that shows, over a very long period of gameplay, how much of all wagered money a slot game is designed to return to players. For example, a game with is theoretically designed to return our welcome offer for every our welcome offer wagered—the remaining non-specific info is the house edge. RTP is calculated across millions of spins and is not a guarantee of your personal outcome on any single session. tarkov offers slot games with various RTP percentages, including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each game's RTP is disclosed in its game information panel. Your individual results depend on chance; no strategy or betting pattern can change a game's RTP.
How does the weekly cashback offer work?
tarkov offers weekly cashback based on your account tier. Your tier is determined by your activity level (net losses or cumulative stakes) in the preceding week. Higher-tier members receive higher cashback percentages. To claim weekly cashback, you must have completed at least one bet or spin during the promotion week. Cashback is calculated on your net loss (total losses minus total winnings) across all games—sportsbook, live casino, and slots. The cashback amount is credited to your account on a set day each week (typically Tuesday or Wednesday) and appears in your transaction history. Cashback is subject to activity terms: you must play through the cashback amount at least once before you can withdraw it. Cashback does not apply to bonus funds or to promotional credits already used.
tarkov offers weekly cashback based on your account tier. Your tier is determined by your activity level (net losses or cumulative stakes) in the preceding week. Higher-tier members receive higher cashback percentages. To claim weekly cashback, you must have completed at least one bet or spin during the promotion week. Cashback is calculated on your net loss (total losses minus total winnings) across all games—sportsbook, live casino, and slots. The cashback amount is credited to your account on a set day each week (typically Tuesday or Wednesday) and appears in your transaction history. Cashback is subject to activity terms: you must play through the cashback amount at least once before you can withdraw it. Cashback does not apply to bonus funds or to promotional credits already used.
Security and account care
How is personal information protected?
We protect your personal information through industry-standard encryption (TLS 1.2 and above). All data transmitted between your device and our servers is encrypted. Your identity documents (ID, proof of address) and payment information are stored in secure, encrypted databases. We do not store full credit card or bank account numbers on our servers; payment data is processed through certified third-party payment gateways and is never retained in plaintext. We retain your personal data for at least seven years to comply with anti-money-laundering and fraud-prevention regulations. We do not sell or share your data with third parties for marketing. Only our fraud and compliance teams have access to your full KYC information. You can request deletion of non-essential personal data by contacting support, though we will retain identity documents and transaction records as required by law.
We protect your personal information through industry-standard encryption (TLS 1.2 and above). All data transmitted between your device and our servers is encrypted. Your identity documents (ID, proof of address) and payment information are stored in secure, encrypted databases. We do not store full credit card or bank account numbers on our servers; payment data is processed through certified third-party payment gateways and is never retained in plaintext. We retain your personal data for at least seven years to comply with anti-money-laundering and fraud-prevention regulations. We do not sell or share your data with third parties for marketing. Only our fraud and compliance teams have access to your full KYC information. You can request deletion of non-essential personal data by contacting support, though we will retain identity documents and transaction records as required by law.
What is the typical response window for a query?
We aim to respond to user queries within 48 business hours. In-app chat messages may receive faster responses if our support team is online. Email inquiries are processed in the order they are received. During peak times (especially around major sporting events such as Liga 1 or Piala AFF matches, or during holiday periods like Idul Fitri and Idul Adha), response times may extend slightly. Complex queries—such as disputes, withdrawal holds, or account verification issues—may require investigation and could take up to 5 business days. You can track your ticket status in your account dashboard. If you have not received a response after 5 business days, escalate your query by emailing our support address directly.
We aim to respond to user queries within 48 business hours. In-app chat messages may receive faster responses if our support team is online. Email inquiries are processed in the order they are received. During peak times (especially around major sporting events such as Liga 1 or Piala AFF matches, or during holiday periods like Idul Fitri and Idul Adha), response times may extend slightly. Complex queries—such as disputes, withdrawal holds, or account verification issues—may require investigation and could take up to 5 business days. You can track your ticket status in your account dashboard. If you have not received a response after 5 business days, escalate your query by emailing our support address directly.
Jurisdiction notice: tarkov services are available only where local law permits online wagering. You are responsible for verifying that your access complies with the laws of your jurisdiction. For detailed legal and compliance information, please read our Legal notice page.